We want you to love our products and enjoy your shopping experience whether in our retail partners stores or at www.vitalstrength.com. If you are unhappy with any Vitalstrength product, please contact us via email or phone 1800 687 117 within 7 days of receipt.
100% Quality Guarantee – Retail and Online Purchase:
If you are not satisfied with the quality of a product, return the packaging and remaining contents together with the purchase invoice to Reception - Vitalstrength, 8a Williamson Road, Ingleburn NSW 2565 within 7 days of purchase for a full refund of the purchase price. In a short statement also tell us why you were unhappy with the product. This excludes merchandise, free promotional items and discounted short dated products.
Damaged Goods – Online Purchase:
In the event the goods purchased at www.vitalstrength.com are damaged in transit, do not accept delivery and have the courier return the full order to us. If damage was not obvious prior to accepting the goods, please contact us to arrange for the items to be returned.
Incorrect Products – Online Purchase:
If you make a purchase at www.vitalstrength.com and in error we send the incorrect items, contact us within 48 hours of receiving the goods. We will then issue a Returns Authorisation Number and request you send the incorrect products back to us. Once the incorrectly sent items have been successfully received back to our warehouse in unopened / undamaged condition we will issue a refund within 7 days.
Incorrect Delivery Address – Online Purchase:
A delivery attempt made to the nominated delivery address but then returned to a collection depo constitutes fulfillment of delivery. If the package is not collected and then returned to us, customer will incur postage cost, and if the order includes free postage, our applicable postage charge will be deducted from the refunded amount plus a return to sender fee (RTS). If you decide to return an item/s and your refund amount is deducted from your original transaction amount falls below our free shipping threshold ($150*) we will deduct the applicable delivery charge you would normally pay from your refund ($6.90-$19.95 - depending on your zone). Our returns policy has been developed to make shopping with us easy, fair and enjoyable. We are committed to customer satisfaction and very proud of our product quality. To ensure we continue to offer great products and customer service we reserve the right to make changes to our returns policy, shipping partners and terms and conditions from time to time and without notice.
Change of Mind – Online Purchase:
If you change your mind related to a purchase at www.vitalstrength.com, you can return the unopened / undamaged item within 7 days for a refund less postage and handling costs. If free postage was offered, postage charge will be applicable and be deducted from any refund amount. For change of mind returns you will need to contact us within 7 days via phone or email and provide your invoice number. We will then provide a Returns Authorisation Number, and will issue a refund within 7 days of the item being received into our warehouse in unopened / undamaged condition. Limit of One (1) change of mind refund per customer/month. Cost of sending the item back is at the senders expense and risk.
Any opened goods will not be refunded, unless the return is related to an identified quality issue.
Our returns policy has been developed to make shopping with us easy and enjoyable. We are committed to customer satisfaction and very proud of our product quality. To ensure we continue to offer great products and customer service we reserve the right to make changes to our returns policy, shipping partners and terms and conditions from time to time and without notice. We reserve the right to deny any claim or return that does not fall within this outlined policy.
For more details on returns regarding your delivery see our returns page.