Shipping

Important Information For Western Australia Customer Orders

Recent extreme weather and floods have caused significant damage and closure of key rail infrastructure going to and from Western Australia. This has affected deliveries from Sydney to Western Australia, with potential delays of up to two weeks expected for directly impacted parcels. This is expected to continue until at least Christmas.

This has meant freight is traveling via road from Sydney through Melbourne and Adelaide to get to Western Australia and Perth as quickly as possible. The guidance we have currently is their is a 2 week delay in addition to normal shipping time. This is a guide only and could be faster or slower, however we dont have accurate visibility because of the nature of the issue.

** WE ONLY SHIP TO AUSTRALIAN ADDRESSES **

We know you want to get your Vitalstrength supplements fast, so we use a few distribution partners depending on the size of your order and whereabouts in Australia you are located.

Orders are dispatched Monday-Friday (ex NSW public holidays).

Ordering before 2pm:

Orders received before 2pm on a business day are dispatched that day, orders received after 2pm will be dispatched on the next business day. Orders placed on the weekend will be sent on the next business day.

Orders Left Unattended:

Your parcel can be left in a safe place if you're not home, in conjunction with Australia Post only. This is arranged by Australia Post and yourself. We do not handle these requests. This can be done by sms or the Australia Post MYPOST app, once your order leaves us. Look out for correspondence from them on your phone or email that you provided at the time of ordering. Please note, all responsibility passes to you when you opt to leave your delivery in a safe place. Vital Strength nor Australia Post, will be held liable for any stolen or misplaced parcels.

By default, all deliveries will not be left unattended. If you're home, your delivery will require a signature. Please ensure the delivery address you supply will have someone authorised to accept delivery between 8am-5pm Monday-Friday. If our delivery partner is unable to make a delivery, a card will be left advising of the procedure to arrange collection of your order from your local Australia Post office.

Delivery times:

Orders to East Coast metro areas are usually delivered within 2-5 business days (usually 2 days), with regional areas, WA, NT and country areas taking an additional 5-7+ business days. Please see above for longer delays with deliveries into Western Australia.

Australia Only:

We only send to Australia addresses, and only accept credits cards issued in Australia. All prices and delivery costs are in Australian dollars.

Order Tracking:

A tracking identifier will be emailed to you once the goods have been dispatched from our warehouse. However, this tracking number is only activated once our courier company has processed the order so please allow a few hours from receiving your tracking email before checking the status of the delivery.

Free Shipping:

*Free shipping is available for orders over $150. Some regional areas do not qualify for free shipping due to the increased costs in shipping these items from our Sydney facility.

 
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