SHIPPING MAY BE LONGER THAN USUAL
We remain fully operational across Australia during government restrictions on non-essential activity. However, our shipping partner Australia Post is experiencing delays across their network due to increased safety measures, social distancing, border restrictions and limited staff.
Australia Post's priority is to protect its employees, customers and community so they can continue to serve Australians both during, and after, the Coronavirus pandemic. They are doing everything possible to keep delivering for Australia - Post Offices remain open and posties and drivers are still out delivering each and every day. Australia Post regrets to inform customers that due to reductions in air freight capacity, there may be delays on the parcels network that Australia Post operates around the country, particularly to regional and rural communities.
Your delivery may incur these delays in delivery time, but every order is being processed and delivered. Please be patient during this time. Tracking details may not always be accurate. For the latest updates with your parcel call 13 76 78 or visit their website.
** WE ONLY SHIP TO AUSTRALIAN ADDRESSES **
We know you want to get your Vitalstrength supplements fast, so we use a few distribution partners depending on the size of your order and whereabouts in Australia you are located.
Orders are dispatched Monday-Friday (ex NSW public holidays).
Ordering before 2pm:
Orders received before 2pm on a business day are dispatched that day, orders received after 2pm will be despatched on the next business day. Orders placed on the weekend will be sent on the next business day.
Orders Left Unattended:
Your parcel can be left in a safe place if you're not home, in conjunction with Australia Post only. This is arranged by Australia Post and yourself. We do not handle these requests. This can be done by sms or the Australia Post MYPOST app, once your order leaves us. Look out for correspondence from them on your phone or email that you provided at the time of ordering. Please note, all responsibility passes to you when you opt to leave your delivery in a safe place. Vital Strength nor Australia Post, will be held liable for any stolen or misplaced parcels.
By default, all deliveries will not be left unattended. If you're home, your delivery will require a signature. Please ensure the delivery address you supply will have someone authorised to accept delivery between 8am-5pm Monday-Friday. If our delivery partner is unable to make a delivery, a card will be left advising of the procedure to arrange collection of your order from your local Australia Post office.
Orders to East Coast metro areas are usually delivered within 2-5 business days (usually 2 days), with regional areas, WA, NT and country areas taking an additional 3-6+ business days.
We only send to Australia addresses, and only accept credits cards issued in Australia. All prices and delivery costs are in Australian dollars.
A tracking identifier will be emailed to you once the goods have been dispatched from our warehouse. However, this tracking number is only activated once our courier company has processed the order so please allow a few hours from receiving your tracking email before checking the status of the delivery.
*Free shipping is available for orders over $150. Some regional areas do not qualify for free shipping due to the increased costs in shipping these items from our Sydney facility.